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PUNK & OI IN THE UK: Terms & Conditions
03 April 2007

Definition

This website is operated by Punk & Oi In The UK Limited. These terms constitute a legal document ("the Agreement") which governs your use of this website (“the website / www.punkoiuk.co.uk / www.punkoiuk.com“) and sets out the rights and obligations of you as a purchaser ("you", “your”), and those of Punk & Oi In The UK Limited ("Punk & Oi In The UK ", “PunkOiUK”, "we" or "us"), in relation to the services and products offered by us through this site. By registering for Punk & Oi In The UK services, you acknowledge that any use of the website including any transactions you make (“use/using/place/placing”) is subject to the terms of this Agreement, and you re-affirm that agreement every time you use any of our services.

It is important for both of us that you understand our contractual relationship, please take time to read through these terms and conditions carefully before using this website and before entering into any transaction. Together they represent all the terms and conditions on which we provide you with (i) access to our website; (ii) products and services we may offer on our website and (iii) any orders you may place for our products.

Also read the Privacy Policy, Disclaimer, Copyright and How To Use Guide. Other information you may find of use is the Accessibility Statement.

You may wish to print or download a copy for future reference.

We will not allow you to purchase any products from the website unless you have confirmed that you have read these terms.


Who We Are And How We Operate

Punk & Oi In The UK Limited is a UK based company and the contract is made under English Law and subject to the jurisdiction of the courts of England and Wales. Some countries will have additional consumer rights based on local law.

Punk & Oi In The UK can be contacted via the Contact Us webpage on the site, email, telephone +0044 (0)7979 802533 (GMT Time zone), or by post. The address for correspondence is; Punk & Oi In The UK Limited, PO Box 158, Leeds, West Yorkshire, LS27 7XP, ENGLAND. The registered company address is; Punk & Oi In The UK Limited, York House, Cottingley Business Park, Bradford, West Yorkshire, BD16 1PE, ENGLAND and the Registered Company Number is 04905511 (incorporated in England). The company is not VAT registered, nor is it a member or any trade organisation.

The Terms & Conditions and transactions including the conclusion of contract are conducted in the English language only. All goods and services supplied directly by Punk & Oi In The UK are in GBP (£). Where possible both metric and imperial measurements will be included.


General Section  |  Placing An Order  |  Payment & Prices  |  Delivery & Shipping  |  Returns & Refunds  | Ticket Sales  |  Liability and Indemnity  |  Website Access, Use and Contents  |  Advertisement Regulations  |  Complaints Procedure


1. General Section - please note that this section relates generally to the website and to all products purchased.

1.1 We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion. Your continued use of this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

1.2 Certain website services will require registration and subsequent access to those services will be subject to an approved login name (“userid”) and password. Personal information that you provide on this website must be true, accurate, current and complete. The information must relate to you, the person setting up the account / placing the order.

1.2.1 Registered accounts may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. Grounds for withdrawal of an account include if you provide any information that is untrue, inaccurate, not current or incomplete or that in any way contravenes our website use policy as set out in clause 7 of these terms. In such circumstances we can also cease supply and refuse you any current and future use of the Punk & Oi In The UK website and services.

1.2.2 You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. (See Contact Us for full contact details).

1.2.3 It is your duty to maintain and promptly update the Registration Data to keep it true, accurate, current and complete. You can access and update much of the information you provided us directly on the website by using the ‘Change Address Details’ form found under the ‘My Account’ option or by contacting our Customer Services as soon as possible.

1.3 Punk & Oi In The UK is concerned about the safety and privacy of all its users, particularly minors. Please bear in mind that the site is designed to appeal to an adult audience and Punk & Oi In The UK does not sell products for purchase by children. Accordingly, as legal guardian, it is your responsibility to determine whether the site is appropriate for your child.

1.4 You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. Or do anything that may damage our goodwill or reputation.

1.5 You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by Punk & Oi In The UK.

1.6 If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

1.7 These terms are not intended, nor shall they operate, to create a partnership or joint venture of any kind between us and you.

1.8 In relation to the contract between us and you, no other party shall be entitled to exercise any rights contained in it and the provisions of the Contracts (Rights of Third Parties) Act 1999 are hereby excluded.


General Section  |  Placing An Order  |  Payment & Prices  |  Delivery & Shipping  |  Returns & Refunds  | Ticket Sales  |  Liability and Indemnity  |  Website Access, Use and Contents  |  Advertisement Regulations  |  Complaints Procedure


2. Placing an Order

All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

2.1 The sales contract has three stages to it and completion of the contract does not occur until stage 3.

2.1.1 Stage 1: The display of items on this website is an invitation to treat.

2.1.2 Stage 2: By placing an order you are making an offer that Punk & Oi In The Uk can accept or decline.
The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from Punk & Oi In The UK.
Receipt of payment does not mean that we have accepted an order and we reserve the right to return the payment to you.

2.1.3 Stage 3: Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to Returns and refunds).

2.2 The Shopping Cart can be used to identify and correct any input errors. Items can be individually removed and the quantity altered from the Shopping Cart before submitting the order. It is your responsibility to ensure all details are correct before proceeding.

2.3 Returning customers can alter their personal details when placing a new order. It is your duty to maintain and update the personal data to keep it true, accurate, current and complete.

2.4 You are given the opportunity to cancel the order at each step before sending the payment to be processed.

2.5 Out Of Stock Items will be displayed as such next to the individual product. You will also be informed if you try and order above the quantity in stock of a particular product. Beyond what we say on that page, we cannot be more specific about availability. As we process your order, we will inform you by e-mail if any items you order turn out to be unavailable.

2.6 Substitute goods are not provided in place of out of stock items.

2.7 All orders for goods and services must have a total equal to or above the value of £5.

2.8 It is possible for you to view your previous orders directly from the website by selecting ‘Review Previous Order’ found under the 'My Account' option. However, from time to time as part of ongoing house keeping older orders may be cleared off the system therefore, please print out each order acknowledgement for your own records.

2.9 We have made every effort to reproduce colours on the website as accurately as possible. However, different computers reproduce colours slightly differently and we therefore cannot and do not guarantee that the on-screen colours of any of our products will exactly match the colour of the product itself. You are advised, therefore, to treat on-screen colours as being indicative only of the actual colour of our products.


General Section  |  Placing An Order  |  Payment & Prices  |  Delivery & Shipping  |  Returns & Refunds  | Ticket Sales  |  Liability and Indemnity  |  Website Access, Use and Contents  |  Advertisement Regulations  |  Complaints Procedure


3. Payment & Prices

3.1 We take payment from your card at the time we receive your order and once we have checked your card details, or if paying by an offline method once the cheque/postal order has cleared. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

3.2 The price you pay is the price displayed on this website at the time we receive your order apart from the following exception:

3.2.1 While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we shall have the right to refuse to meet or to cancel any orders placed for that product or service whether or not the order has been confirmed and your credit card charged. We will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge.

3.3 Secure online payment can be made by Visa, Master Card, Solo, Maestro/Switch (UK Only), Visa Debit (UK only) and Amercian Express. All transactions are in GBP (£). For information about secure on-line ordering see the Security section within the Privacy Policy.

3.4 Offline payment can be made via; -

3.4.1 International Money Orders: - International Money Orders (IMO) are only accepted in UK Currency (GBP).

3.4.2 Cheques - UK only, must be in UK Currency (GBP). We do not dispatch the goods until the payment has cleared, so cheque orders take a little longer than credit/debit card or cash. Please make payments out to 'Punk & Oi In The UK Limited'

3.4.3 Postal Orders - UK only, must be in UK Currency (GBP). We do not dispatch the goods until the payment has cleared, so Postal Orders orders take a little longer than credit/debit card or cash. Please make payments out to 'Punk & Oi In The UK Limited'

3.4.4 Cash - We accept UK currency (GBP) only. Cash must be concealed and is sent at your own risk. Punk & Oi In The UK take no responsibility for cash that goes missing and does not arrive. Goods are only dispactached if the cash reaches us.

All transactions are in GBP (£). Send offline order details, including the order number to;- Punk & Oi In The UK, Orders Department, PO box 158, Leeds, LS27 7XP, ENGLAND.

3.5 Prices on display [are inclusive of VAT] exclude delivery and shipping charges.

3.6 Punk & Oi In The UK Limited is not VAT registered so prices are not subject to this tax.


General Section  |  Placing An Order  |  Payment & Prices  |  Delivery & Shipping  |  Returns & Refunds  | Ticket Sales  |  Liability and Indemnity  |  Website Access, Use and Contents  |  Advertisement Regulations  |  Complaints Procedure


4. Delivery & Shipping

Your shipping fee will depend on the weight of your parcel and your delivery location. On placing an order the shipping charge will be automatically calculated and presented to you before you are asked to submit your credit/debit card details.

4.1 Goods are shipped to the address of the registered credit card user only.

4.2 All goods delivered to the UK must be signed for on delivery by an adult aged 18 years or over.

4.3 Delivery times quoted are estimates only and all deliveries are subject to the goods being in stock and being able to obtain payment successfully. However, unless we have agreed a longer period for delivery with you, we will either deliver goods and/or services within thirty days of you placing the order or we will let you know as soon as it will not be possible to meet this obligation. If we do let you know then we will either agree a new time for delivery with you or, at your request, refund any monies paid by you in respect of the delayed goods/services.

4.4 Punk & Oi In The UK shall not be liable for any delays caused whether directly or indirectly by circumstances beyond its reasonable control except to the extent caused wilfully or negligently by Punk & Oi In The UK.

4.3.1The expected delivery time for the UK is 3 to 5 days.
4.3.2 Deliveries to Ireland and the rest of the European Union can take as little as 2 working days, however, please allow for up to 10 working days.
4.3.3 For deliveries for the rest of the world you can usually expect 10-14 days.

4.4 We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.

4.5 If the courier attempts delivery at the shipping address and the customer is not there we are unable to refund the shipping difference.

4.6 Your order may be subject to import duties and taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

4.7 Punk & Oi In The UK shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, loss of profits, loss of business, depletion of goodwill and like loss, costs and damages, charges or expenses) caused directly or indirectly by any delay in the delivery of an order, even if caused by our negligence.


General Section  |  Placing An Order  |  Payment & Prices  |  Delivery & Shipping  |  Returns & Refunds  | Ticket Sales  |  Liability and Indemnity  |  Website Access, Use and Contents  |  Advertisement Regulations  |  Complaints Procedure


5. Returns & Refunds

We want you to be completely happy with everything you buy from Punk & Oi In The UK, so we're here to help, even after you've got your shopping home. For most of our products Punk & Oi In The UK operate a 7 day money-back guarantee!1. On receipt of goods and services please make sure that you check your items carefully and report an issues or concerns straight away.

On the unlikely event you are not happy with what you ordered, the address for returns is; Returns Department, Punk & Oi In The UK Limited, PO Box 158, Leeds, West Yorkshire, LS27 7XP, ENGLAND. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

Within your return parcel please clearly include your name, address and order number and state the reason for returning the goods (this is important so we can work out how to make the Punk & Oi In The UK shopping experience better for you).

5.1 General Returns Information1
In agreeing to the Terms & Conditions, you are agreeing to take responsibility for returning the goods* back to Punk & Oi In The UK within thirty days of notification and you agree to take reasonable care of the goods in the meantime.
Please ensure that you pack the relevant item(s) securely and in suitable packaging.

* = If you are a UK customer it is good idea to ask the Post Office™ for a free certificate of posting when you post your mail. For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP.

5.2 Unwanted Items

5.2.1 Most unused and unopened items will be refunded within a maximum thirty days provided notification is given within 7 days from delivery of the goods and the terms and conditions are met. This will cancel any credit agreement, which was signed to fund the purchase. However, please carefully check our list of exemptions, which apply by virtue of the Consumer Protection (Distance Selling) Regulations 2000. The cancellation notice should be sent by e-mail to Punk & Oi In The UK at [returns@punkoiuk.co.uk] and must state your name, contact details and a description of the goods or services concerned, order number and the reason for wanting to return the item.

5.2.2 The item must be returned to us within 30 days of receipt. If goods are not returned within this time scale you must pay the cost of Punk & Oi In The UK recovering them.
5.2.3 You must return items in full and original condition.
5.2.4 We will not refund the cost of shipping for returning unwanted items
5.2.5 We are not responsible for packages not received.
5.2.6 You may cancel an order for Advertisements and other chargeable services placed on the website within seven days of the date of purchase, unless the services begin sooner.

5.3 Wrong Items Received

We will refund any shipping costs you incur provided that the item is in new and unused condition when we receive it and you have followed our return instructions. The item must be returned to us within 30 days of receipt.

Please allow us 14 days from the point we have received the product to process your return. In most cases we are able to process returns in much shorter time.

5.4 Faulty Products

5.4.1 If you return your item(s) within 30 days we'll usually offer you a refund, replacement or repair. This is providing that the fault is not the result of misuse or wear and tear (see the below section for more information on faults due to misuse and wear and tear).
5.4.2 Faulty products that were purchased over 30 days ago, but less than 90 days ago can only be replaced or repaired - we cannot issue refunds for products that were purchased more than 30 days ago.
5.4.3 We cannot make refunds or despatch a replacement item unless we have received the faulty item back and inspected its condition. Please allow us 14 days from the point we have received the product to process your return. In most cases we are able to process returns in much shorter time.
5.4.4 We will cover the costs of you returning a faulty item to us (if applicable) provided that you have returned the item in accordance with our instructions. We cannot cover the cost of international returns.
5.4.5 If the product is not available for replacement and cannot be repaired we may either substitute it with a model of equal or higher value (if purchased over 30 and less than 90 days ago) or refund the cost of the item (if purchased within the last 30 days).
5.4.6 We cannot replace or refund items that are outside their warranty period, which is 90 days unless you are instructed otherwise. However, we will do our best to assist you in finding a suitable replacement.
5.4.7 Faulty Products that appear to be in full working order when inspected by our Returns team will result in our Returns team calling you or email you to request more information so that they try to replicate the problem. If we cannot get in touch with you, we will hold the item for a maximum of 30 days before disposing the item.
5.4.8 If the product is found to be working fine we will return it to you provided you are happy to incur the administration fee of £5 plus shipping costs.

5.5 Faulty items due to Misuse or Wear & Tear

5.5.1 We will not replace or issue a refund for a misused product, or if the fault is due to everyday wear and tear.
5.5.2 We will return the original item back to you if you are happy to incur the administration fee of £5 plus shipping costs.
5.5.3 We will hold the product for a maximum of 30 days, after this period we will dispose the item.
5.5.4 We will not refund the cost of shipping the order to you.
5.5.5 We will not refund the cost of shipping for returning Faulty items to use due to Misuse or wear & Tear.

1Exemptions on the right to cancel:
We regret that we cannot accept cancellations of contracts for any of the following;-

  • THE PURCHASE OF VIDEO, DVD, AUDIO WHERE THE ITEM HAS BEEN UNSEALED BY YOU (UNLESS THE ITEM IS FAULTY).
  • THE SUPPLY OF FANZINES, MAGAZINES OR ANY OTHER PERIODICALS.
  • GOODS MADE TO YOUR SPECIFICATION OR CLEARLY PERSONALISED.
  • PLEASE NOTE THAT ALL TICKET PURCHASES FOR GIGS AND EVENTS THAT OCCUR ON A SPECIFIC DAY(S) ARE EXCLUDED FROM THE STATUTORY INFORMATION AND CANCELLATION PROVISIONS.
  • ADVERTISEMENTS AND OTHER CHARGEABLE SERVICES PLACED ON THE WEBSITE CANNOT BE CANCELLED AFTER 7 DAYS FROM ORDERING OR ONCE THE SERVICE BEGINS.

General Section  |  Placing An Order  |  Payment & Prices  |  Delivery & Shipping  |  Returns & Refunds  | Ticket Sales  |  Liability and Indemnity  |  Website Access, Use and Contents  |  Advertisement Regulations  |  Complaints Procedure


6. Ticket Sales

Punk & Oi In The UK sells tickets on behalf of promoters, bands and venues which means Punk & Oi In The UK does not set the ticket prices. Tickets are sold subject to the management’s right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets. Therefore as part of the Terms of purchasing tickets through Punk & Oi In The UK we regret that we cannot exchange, refund or transfer tickets unless the event in question has been cancelled or rescheduled. Policies set by our partners such as venues and promoters may prohibit us from issuing exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. [Please note that in the event of any conflict between our ticket sales terms and conditions and those of the ticket promoter’s, their terms and conditions will prevail and we will attempt to notify you of such conflicts before you commit to your order.] When you receive your tickets, please keep them in a safe place, and avoid leaving them in direct sunlight.

Punk & Oi In The UK agrees to use its best efforts to procure and to deliver the tickets, prior to the date of the event.

Orders will not be processed until payment has been received in full. We will contact you by telephone, email or in writing if your payment is unsuccessful.

In some cases Punk & Oi In The UK will only accept ticket orders from the UK, we reserve the right to cancel orders made by any person in a country outside the UK without prior notice.

Tickets may be restricted to a maximum number per person, per credit/debit card or per household. We reserve the right to cancel tickets without prior notice if purchased in excess of such a limit.

Tickets purchased through punkoiuk.co.uk may be subject to a per ticket service charge and a non-refundable per order processing fee which will be notified to you before you place an order.

6.1 Cancelled EventsIn the event of the cancellation of an event by the organiser/promoter (e.g. a cancellation due to circumstances beyond Punk & Oi In The UK’s control), Punk & Oi In The UK will only refund the face value of the ticket. If the event is cancelled please allow us 14 (fourteen) days from the point we have had this confirmed by the event organisers to issue a refund. In most cases we are able to process refunds more quickly.

Punk & Oi In The UK will use reasonable endeavours to contact you either by telephone, email or in writing (using the details provided at the time of ordering) and advise you of the cancellation. Please note, however, that it is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue, and Punk & Oi In The UK cannot guarantee that they will inform the customer of any changes to the event date, time or venue.

There is no need to return your tickets to us unless we specifically instruct you to do so. Should we instruct you to return the tickets we advise obtaining proof of postage for tickets under the value of £32.00 and the use of Recorded Delivery when returning tickets costing £32.00 or more. On receipt, Punk & Oi In The UK will refund the customer the face value of the tickets using the same method as used to purchase them. The address for returns is:

Punk & Oi In The UK Limited, Ticket Returns, PO Box 158, Leeds, LS27 7XP.

Please ensure the entire booking is returned. Failure to do so will cause a delay or prevent a refund being issued.


6.2 Event AlterationsIf an event is moved from its advertised venue and / or the date is changed, tickets already purchased may remain valid should the customer wish to attend the revised event. If not, Punk & Oi In The UK will refund the face value of the tickets. If some members of your party still wish to attend please enclose a note informing us of this and we'll be in touch to rebook these for you. Punk & Oi In The UK will notify all purchasers by telephone, email or in writing (using the details provided at the time of ordering) to advise on the validity of the tickets and the procedure for obtaining a refund.

Refund requests will usually be accepted up until 10 days prior to the revised event, or 3 days after notification of the change (whichever is the later) unless otherwise notified. We advise obtaining proof of postage for tickets under the value of £32.00 and the use of Recorded Delivery when returning tickets costing £32.00 or more. On receipt, Punk & Oi In The UK will refund the customer the face value of the tickets using the same method as used to purchase them. The address for returns is:

Punk & Oi In The UK Limited, Ticket Returns, PO Box 158, Leeds, LS27 7XP.

Please ensure the entire booking is returned. Failure to do will cause a delay or prevent a refund being issued.

In the event of a change at short notice (within 1 week of the event) Punk & Oi In The UK will notify purchasers of the conditions that apply, and offer a refund if these are not agreeable. Please note, however, it is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue, and Punk & Oi In The UK cannot guarantee that they will inform the customer of any changes to the event date, time or venue.

In the unlikely event that the price of a ticket for the event increases, Punk & Oi In The Uk will inform you by telephone, email or in writing and you will have the opportunity to pay the increase in price, or request a refund.

6.3 Ticket Refunds with Booking FeesRefunds, including booking fees will be issued if Punk & Oi In The UK is unable to fulfil an order for any of these reasons:

6.3.1 Punk & Oi In The UK do not receive the tickets for your order from the event organiser, and cannot arrange for the tickets to be collected;
6.3.2 Punk & Oi In The UK do not despatch your order and do not arrange for the tickets to be available for collection;
6.3.3 Punk & Oi In The UK despatch the wrong order, i.e. wrong event / wrong type of tickets; or
6.3.4 Any other similar circumstances where Punk & Oi In The UK has acted with negligence or where we may have acted in breach of contract.

6.4 Ticket Purchase Policy
All tickets are subject to availability. A refund will be issued if delivery cannot be made due to unavailability.

You will be provided with a reference number on completion of placing the order for tickets. We will then send you an email containing the details you have provided us and including the reference number. Customers are advised to check their purchase upon receipt as mistakes cannot always be rectified. It is the responsibility of the customer to inform Punk & Oi In The UK of any change of address, contact telephone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.

For some events and gigs we supply tickets to the UK only. Where the order total for tickets exceeds £32.00 tickets are normally sent by Registered Post (charged at £4), rather than Recorded Delivery. This is to insure that the tickets get to you safely as they cannot be replaced if lost.

Punk & Oi In The UK reserves the right to cancel ticket bookings which it reasonably suspects to have been made fraudulently.

By ordering you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred. Any resale or attempt to resell the tickets at a price higher than purchased will result in your orders being cancelled without prior notification.

Some events impose an age restriction. If an event is specified on www.punkoiuk.co.uk for over 18's only, no refunds will be issued to ticket holders under the age of 18. Punk & Oi In The UK also recommends checking with the venue in advance.

For disabled access enquiries for any of the events please contact the venue before placing an order.


6.5 Dispatching Tickets
Punk & Oi In The UK aims to despatch all tickets as soon as possible, but in some cases, tickets will not be despatched until closer to the event. Unfortunately, exactly when this is outside our control and the time will vary from event to event. We aim to get the tickets to you at least three days before the event. We are not always able to be specific with exact delivery dates so please allow as much time as possible for your tickets to arrive. Delay in delivery in excess of 30 days due to problems beyond our control do not breach our terms, but you may ask for a refund after this period.

If they have not arrived three days before the event please contact us by telephone 00 44 (0)7760 11 11 40 or by email. Please include your reference number, and the name the booking is under.

You can keep track of when and what you have ordered by accessing your ‘My Account' .

6.6 Booking Fee
It's necessary to add a booking fee to the face value of each ticket to cover our administration costs. This means we can fulfil your order and also offer you the best possible customer service. The price of a ticket is set by the event organisers, so in order to make money Punk & Oi In The UK has to charge a little bit on top of the face value of the ticket. The actual amount we charge is negotiated with the venue or promoter for each event.

6.7 Ticket Terms

6.7.1 Each ticket is issued subject to the Rules and Regulations of the venue, event organiser and promoter.
6.7.2 The right to admission to an event is reserved by the promoter and event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches.
6.7.3 Punk & Oi In The UK would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being (or appearing to be) under age (we will endeavour to advise of any age restriction, but recommend you check with the venue first and where appropriate carry proof of id), declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.
6.7.4 If a ticket is re-sold or transferred for profit or commercial gain by anyone other than the promoter, venue Management, Punk & Oi In The UK or one of their authorised sub-agents, it may be voided and the holder may be refused entry to, or ejected from the venue.
6.7.5 The venue may operate a No Smoking policy, any such rules must be followed.
6.7.6 The unauthorised use of photographic and recording equipment may be prohibited. Tapes or films may be destroyed. Laser pens, mobile telephones, dogs (except guide dogs) and patron’s own food and drink may also be prohibited (please check with the venue).
6.7.7 The Promoter, venue Management and Punk & Oi In The UK accept no responsibility for any personal property.
6.7.8 The promoter or venue Management may not allow pass-outs or re-admissions of any kind. Please check with the venue first.
6.7.9 Ticket holders consent to filming and sound recording as members of the audience.

6.8 How to Sell on Punk & Oi In The UK?Punk & Oi In The UK is always interested in forming partnerships with other like-minded organisations. Please get in touch with details of the event and terms & conditions to see if we can work together.


General Section  |  Placing An Order  |  Payment & Prices  |  Delivery & Shipping  |  Returns & Refunds  | Ticket Sales  |  Liability and Indemnity  |  Website Access, Use and Contents  |  Advertisement Regulations  |  Complaints Procedure


7. Liability and Indemnity

7.1 Nothing in these terms and conditions excludes or limits liability for death caused by negligence, fraudulent misrepresentation, or any other liability that may not otherwise be limited or excluded under applicable law.

7.2 Punk & Oi In The UK will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation, undertakings or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the website. Punk & Oi In The UK will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Punk & Oi In The UK accepts no liability of any kind for any loss or damage from action taken or taken in reliance, completeness or fitness on material or information contained on the site.

7.3 Punk & Oi In The UK will not be liable whether in contract, tort (including, without limitation, negligence) pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise for any: economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or loss of goodwill or reputation; or special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.

7.4 We make no warranties, representations or undertakings about use and contents of emails sent and received by people signed up for our un-moderated mailing lists (mailing list where all recipients can reply). If at any point you wish to be removed from any of our mailing lists, please send an email to mailinglist@punkoiuk.co.uk with the word 'remove' in the subject line and the email address that you wish to be removed within the email. Please note that it may take up to 28 days to action your request.

7.5 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are directly negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

7.6 Punk & Oi In the UK does not endorse or approve the content of any 3rd party site, including those referred to or accessed by hypertext link through this web site nor will Punk & Oi In the UK have any liability in connection with any of them (including, but not limited to, liability arising out of any allegation that the content of any 3rd party site infringes any law or the rights of any person or entity).

7.7 Punk & Oi In The UK are not liable for any 3rd party damages in areas such as advertising including IP infringement.


General Section  |  Placing An Order  |  Payment & Prices  |  Delivery & Shipping  |  Returns & Refunds  | Ticket Sales  |  Liability and Indemnity  |  Website Access, Use and Contents  |  Advertisement Regulations  |  Complaints Procedure


8. Website Access, Use and Contents

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us. You further acknowledge that without consent any other use of the material and content of this website is strictly prohibited. (further details under the Copyright Statement).

We will do our utmost to ensure that availability of the website will be continuous and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally interrupted to allow for repairs, maintenance, or the introduction of new facilities or services.

Users of this website may post gig and venue information, submit product Reviews, email Wanted Ads, News Items, Event & Audio Reviews, Photographs and Questions to be published and other information, as long as the content is not illegal, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam."

You may not use a false e-mail address, claim untrue association, deliberately offer information you know to be inaccurate, impersonate any person or entity, or otherwise mislead as to the origin of any content. Punk & Oi In The UK reserves the right (but not the obligation) to remove or edit any content.

If you do post content or submit material, and unless we indicate otherwise, you grant Punk & Oi In The UK a right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content anywhere on the website and in all other forms of media. By submitting a review you are granting Punk & Oi In The UK copyright ownership to the text.

Because Punk & Oi In The UK lists gigs and news from all around the world, it is not possible for us to be aware of the accuracy of each published item. Accordingly, Punk & Oi In The UK operates on a "notice and takedown" basis. If you believe that any content on the website contains an inaccurate information please notify us immediately by email. Punk & Oi In The UK will then make all reasonable endeavours to remove the inaccurate information within a reasonable time.

We strongly advice you that you check with a venue that the gig/event details are correct. Punk & Oi In The UK takes no responsibility for changes or cancellations of any of any listed gigs or events.

The views expressed in Interviews, Reviews and News Items do not necessarily reflect the views of Punk & Oi In The UK, nor do the views of the bands reviewed.

When you visit the website or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights. Where we are the main recipient in an email which requires a response we endeavour where possible to reply within a reasonable time scale.

We make no warranties, representations or undertakings about use and contents of emails sent and received by people signed up for our un-moderated mailing lists (mailing list where all recipients can reply). If at any point you want to be removed from any of our mailing lists, please send an email to mailinglist@punkoiuk.co.uk with the word 'remove' in the subject line and the email address that you wish to be removed within the email. Please note that it may take up to 28 days to action your request.

To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

We may make software owned or operated by third-party companies available to you via the website. You must only use this software in accordance with the terms imposed by the third-party provider.


General Section  |  Placing An Order  |  Payment & Prices  |  Delivery & Shipping  |  Returns & Refunds  | Ticket Sales  |  Liability and Indemnity  |  Website Access, Use and Contents  |  Advertisement Regulations  |  Complaints Procedure


9. Advertisement Regulations

Punk & Oi In The UK are not liable for any 3rd party damages including IP infringement.

The below terms apply to the individual / company placing an order for advertising space on the website.

Advert images may be jpg, gif or Flash (swf). If Flash, the url must be embedded in the file. The image must be less than 60k in file size. You must provide the url and a description.

9.1 It is your obligation to comply by any relevant advertising codes and regulations.

9.2 As well as complying with formal legislation, you must also have regard to regimes of self-regulation dealing with misleading advertising and unfair competition.

9.3 You must have the authority to place an advert for the product/service/website you plan to advertise on Punk & Oi In The UK.

9.4 It is your responsibility to check the advert for accuracy before and during inclusion on the website.

9.5 You must provide us with any changes to the URL.

9.6 You are responsible for maintaining a back-up copy of the advert

9.7 Adverts must not contain any political reference, and may not link to political websites.

9.8 Punk & Oi In The UK Limited reserves the right to not to accept the Advertisement should they choose.

9.9 Punk & Oi In The UK limited reserves the right to remove any advert that is deemed to be falsely advertising, where the content is not as originally stated or where payment is not received within the agreed time scale.

9.10 Home page advertisements will be positioned below the gig listing of the page. If an advertiser goes for the ‘Other Pages’ option adverts can be placed under the following WebPages; - Gigs, Links, Photos and Wanted. Position and exact page is down to our discretion. You will receive written confirmation if there is a requirement for the advert to move page.

9.11 Adverts are charged at a flat rate rather than pay per click. Accepted advertisements will be placed on the website within 7 days of receipt of payment. Please get in touch for details on how to make a payment.

9.12 Punk & Oi in the UK Ltd reserves the right to review Advertising charges on a regular basis. If following this review it is decided to vary the Advertising charges written notification will be made to the Advertiser as soon as possible. In the event of an increase in the charges the Advertiser will have the option to cancel the Contract provided Punk & Oi in the UK Ltd receives written confirmation of this from the Advertiser within 14 days of the date of the notification of the change of price. If no such notification is received from the Advertiser within this period then the Advertiser will be deemed to have accepted the change of price; and be invoiced at the higher price effective from the date of notification of the increase.

9.13 Any advert designed and created for free by Punk & Oi In the UK Limited remains the sole property of Punk & Oi In The UK Limited and therefore cannot be used elsewhere.


General Section  |  Placing An Order  |  Payment & Prices  |  Delivery & Shipping  |  Returns & Refunds  | Ticket Sales  |  Liability and Indemnity  |  Website Access, Use and Contents  |  Advertisement Regulations  |  Complaints Procedure


10. Complaints Procedure

If you find any product or service supplied by Punk & Oi In The UK below standard please report this in the first instance to us by email.

If you feel you fail to get a satisfactory reply please contact your local Trading Standards Office for further advice.

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